How do I track my order?

A tracking confirmation is sent out via email with every order, as long as you entered your email address when you checked out.

Do coupons work with site promotions?

Site-wide sales are applied automatically during checkout, which means our coupons will not work in conjunction with sales & promotions, however, coupons can be used on orders not capturing a separate sale or promotion and will not expire until used.

When will my order be shipped?

Processing orders take up to 1 business day and shipping is within 1-3 business days with rural areas adding an additional day to provided estimates. During Holiday Season volumes, all couriers have indicated it may take an additional 1-2 days to arrive on top of usual estimates. 

I can't see my account details, how do I access it?

Orders placed prior to an account being created will be logged as a guest order and will not be associated with an account. Only orders placed after an account has been created and when the user is logged in, will the order register in the order history on the ‘My Account’ page. Please contact support@balancecbd.com for assistance on your account.

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