Frequently Asked Questions

Will CBD oil work for me?

This is a very common and hard question to answer.

Everyone’s situation is different, so it really depends what you are looking to use CBD for.

We get many reviews and comments from people about how CBD has transformed their lives for the better. We suggest you do your own research, so you can figure out if CBD oil will work for you. But we also recommend you also look at our CBD Oil Reviews to see what others have said about our CBD products.

If you are new to CBD, consider taking our quiz for product recommendations: CBD Quiz

Will I Fail a Drug Test?
We now offer Full Spectrum CBD oil  in our products.  We have ensured that all of our Full-Spectrum Oil contains <0.3 % THC and has gone through and passed a full panel of tests including; heavy metals, residual solvents, pesticides and microbials. 
As Full-Spectrum oils do contain trace amounts of THC, please be cognizant of this fact when taking a drug test, as we cannot assure that you will pass if taking a full-spectrum product. If you are in a position in which you will require a drug-screen we recommend using our THC free CBD Isolate products. 
Below are some useful points to consider when taking a drug test: 
  • Be aware of how much THC, if any, is in your CBD products.
  • Try not to have more than 180 mg of hemp oil daily if that hemp oil specifically has the maximum of 0.3% THC concentrations.
  • Know that drug tests look for THC and its metabolites, not CBD.
  • 20% of what you ingest will present in your urine over the course of a five-day period.
  • Be aware of the cutoff level 50 mg/mL for the initial drug test.
  • Know that there are two screenings with the second being more diligent and accurate.

We hope this helps address your concerns about employment and whether or not, CBD products are safe for you during a drug screening period. Let us know what your experience has been and as always, thanks for reading and staying informed.

*Note: For informational purposes only.*


What type of CBD oil is best for me?

Whether you’re looking for the best CBD oil for pain or if you’re looking for CBD oil to support relaxation and a deeper sleep, we can help you find the best product for you.

The wide range of our products makes it easy to include CBD in your everyday life regardless of your routine. You will find what works best for you, including easy-to-use tinctures, vapes, edibles and topicals.

We have created a Product Recommendation Quiz that will help you pinpoint the best CBD oil product for you. 

Please feel free to ask our support any questions via live chat or email and we will be happy to answer as best we can.

Is CBD legal in my country?

If you live in the US, the legal status is clear. Cannabidiol made from industrial hemp is legal to purchase and consume in any state. However, if you obtain Cannabidiol from medical marijuana, you must be located in a state in which medical marijuana has been legalized.

Unfortunately, outside of the United States the legal status is more confusing. Since regulations can vary for each country, we recommend that you reach out to your country’s customs department. Ask if you can import dietary supplements from the US.

Do you ship to my country?

Currently, we are shipping to all US states.

Products are sent through the United States Postal Service. Once an order is placed, you will be sent tracking information, so you can follow your purchase all the way to your doorstep.

  • We ship orders from our warehouse Monday through Friday from 9am-5pm (Pacific Standard Time).
  • Orders placed on our website will ship out the next business day.

If you have any questions about this policy, please contact us, we would be happy to hear from you at

For more information please read our Terms & Conditions

What's the difference between Charlotte's Web & Natural?

The Charlotte’s CBD Oil refers to the Charlotte’s Web Terpene profile used as an additional ingredient. The synergistic properties the terpene profile provides when paired with a cannabinoid, like CBD, is commonly known as the entourage effect, which offers some additional therapeutic benefits. 

Natural is another way to say unflavored; we launched our Natural Flavored Oil Tinctures as direct feedback from our customers. We found a lot of our customers were reporting they enjoyed adding our oil tinctures to their own food and beverages, and the Natural Flavor readily facilitates that as an option. 

I haven’t received my order confirmation yet

We send out an order confirmation via email with every order, as long as you entered your email address when you checked out.

If you haven’t received one yet, here’s what you can do to find your order confirmation email…

1. While we send out our order confirmations immediately, it can take up to 15 minutes for email providers to receive the email (depending on the provider). So it might be on it’s way?

2. If it’s been longer than 15 minutes since you ordered and you still can’t find it, try searching your email inbox for the subject line: “Your Balance CBD order” (without the quotes).

3. Lastly, try looking in the Spam folder of your email inbox for the order confirmation. Sometimes it can end up there.

Still can’t find it? Send us an email at and we’ll gladly send you out another confirmation, and we’ll confirm that everything is okay with your order!

What is your returns & refunds policy?

We want to making purchasing with us a no-brainer, so that’s why we’ve made our returns and refunds policy as simple as possible.

What is Your Return Policy?

It’s simple: Try our products, and if you’re not completely satisfied we want you to email us, and we’ll refund you 100% of the products purchased. No questions asked. ***Policy does not apply to bulk orders (see below).

An Unbeatable Guarantee:

Try our premium line of CBD products for a full 30 days, 100% Risk-Free. If you don’t LOVE it, we insist that you get 100% of your money back. We’ll even eat the credit-card processing fees.

We’re offering this unbeatable guarantee because we truly want this to be a risk-free option for you. Try it. If you don’t love it, just email us at ANY TIME during the first 30 days and we’ll refund 100% of the price.

For more information on our returns & refunds policy, please click here

I can't see my account details, how do I access it?

Orders placed prior to an account being created will be logged as a guest order and will not be associated with an account. Only orders placed after an account has been created and when the user is logged in, will the order register in the order history on the My Account Page.

Do coupons work with site promotions?

Site-wide sales are applied automatically during checkout, which means our coupons will not work in conjunction with sales & promotions, however, coupons can be used on orders not capturing a separate sale or promotion and will not expire until used.

Upcoming Statutory Holidays

Our shipping facility will be closed during statuary holidays. 

What does this mean for you? 
Shipping will resume on the following business day.

Upcoming Statuary Holidays:

  • Monday, September 2 – Labor Day
  • Monday, November 11 – Veterans Day 
  • Thursday, November 28 – Thanksgiving Day
  • Friday, November 29 – Day after Thanksgiving


How does the Cyber Blowout Sale work?

Cyber Sales Extended with some serious savings. Get up to 60% off select products, flavors & sizes. This won’t last long – shop products marked with the sale. No code required, the discount is automatically added at checkout.


Offer is valid from date of receiving and ends 11:59PM PST on December 6th, 2019 or until supplies last. No code required, the Promo is automatically added upon checkout and only applies to select products and flavors marked with the sales tag. Free shipping is offered on orders over $65 after discounts. Orders are processed as received at the warehouse. Offer applies to in-stock items, while supplies last. We do not ship back ordered items; if an item you purchased is out of stock at time of order processing, it will not be shipped to you and you will not be charged for that item. Any cart/order including sale items cannot be combined with other discount codes, promotions or offers. Sale items are final sale. No refunds, exchanges or substitutions. Discount cannot be applied to past or future orders. Sale subject to change at the sole discretion of Balance CBD.

How do I track my order?

A tracking confirmation is sent out via email with every order, as long as you entered your email address when you checked out.

When will my order be shipped?

Processing orders take up to 1 business day and shipping is within 1-3 business days with rural areas adding an additional day to provided estimates. During Black Friday & Cyber Monday volumes, all couriers have indicated it may take an additional 1-2 days to arrive on top of usual estimates.

For more information please read our Terms & Conditions

How much CBD Oil should I take, and how long will one bottle last?

Our recommended dosage is 12.5mg taken 2-3 times per day as a starting point; you can gradually increase it from there until you’ve found the right balance for your body and established a baseline. Typically, a 500mg bottle at our recommended starting dosage will last between 13 – 20 days, and a 1000mg bottle will last 26 – 40 days if the dosage administered remains constant. 

Can I purchase the Subscription Products individually and still get the discounted subscription price?

No, these products are pre-bundled, and the discount can only be captured by subscribing to the monthly program. 

I can't see my account details, how do I access it?

Orders placed prior to an account being created will be logged as a guest order and will not be associated with an account. Only orders placed after an account has been created and when the user is logged in, will the order register in the order history on the My Account Page